From Trailfinders to TUI, travel agents are opening high street stores to meet demand for face-to-face advice.
On decimated UK high streets, travel agents are rising like phoenixes from the flames.
To investigate why these once-forgotten institutes are now booming in popularity, I checked out the newly opened Trailfinders shop in Kent, UK.
Once a major retail hub, Tunbridge Wells town centre is now lined with boarded-up shops. Even before the pandemic, big brands were evacuating the mall as shoppers increasingly went online.
So how come a brick-and-mortar travel agent – seemingly antiquated in the age of online booking – is now opening up shop?
I spoke to marketing director Nikki Davies
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